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How jt9 Handles Your Personal Information

Your account details, payment activity through bKash, Nagad, or Rocket, and how you use our platform are all covered under this Privacy Policy.

Account Data ProtectedbKash, Nagad, Rocket CoveredYour Rights ExplainedBangladesh-Focused Policy
jt9 How jt9 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We use industry-standard SSL encryption across every page and transaction, so data moving between your device and our servers stays private. Cookie settings can be managed through your browser at any time — we use session cookies to keep you logged in and analytics cookies to understand how the platform is used, but we do not use cookies to build advertising profiles. Account security relies on OTP verification at login; if we detect a sign-in from an unfamiliar device, we prompt you to confirm via the contact method on your account before access is granted.

SSL Encryption

Every connection to jt9 — from account login to bKash or Nagad payment confirmation — runs over SSL so your data stays private in transit.

Cookie Control

We use session and analytics cookies only. You can adjust or block cookies through your browser settings without losing access to your account.

OTP Login Verification

Unfamiliar device logins trigger an OTP check to your registered contact. This stops unauthorised access even if your password is compromised.

Data Retention Policy

We keep your account data while your account is active and for a legally required period after closure. You can request a summary of what we hold at any time.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

Have a question about how your data is handled, or want to request a correction or deletion? Our support team can walk you through the process. Reach out through any of the channels below and we will respond as quickly as we can during our available hours.

Team online

Live Chat

Open the chat widget inside your account dashboard for the fastest response on data queries, wallet issues, or account access questions.

Email Support

Send your data request or privacy concern to our support address. Include your registered contact detail so we can verify your identity before acting.

Help Centre

Our help section covers common privacy questions — how to update your details, what data we hold, and how to close your account if you choose to.

Common Questions About Your Privacy on jt9

Below are the questions we hear most often about how your data is managed. If your question is not covered here, contact our support team directly through live chat or email.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data are also logged automatically to secure your account.

We share only what is necessary with payment processors like bKash and Nagad to complete your transactions. We do not sell your data to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered account details. We will verify your identity and provide a summary of the data we hold on your account.

Yes. Submit a deletion request through our support channels. We will process it in line with applicable law — some records may be retained for a legally required period after closure.

Account records are retained for a period after closure as required by applicable law and for dispute resolution. Once that period passes, your data is removed from active systems.

Access and the data practices that apply to you depend on your local law and the eligible regions we serve. If you are accessing jt9 from Bangladesh, local legal requirements govern how your data is handled.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.